Original Session: IT Managers for State Governments are facing the dilemma of how to do more with less. Brett Hoffman, General Manager of Portal Operations for Nebraska.gov, has used open source technology to deliver state-of-the-art communications that satisfy the needs of constituents, as well as budget officials. In this discussion, Brett will review how his team selects, implements and manages popular open source technologies such as SugarCRM to connect citizens with their government drawing on experience in Nebraska and Kansas.

Update 10/12: Richard Baldwin of SugarCRM will pinch hit for Brent, shedding some light on the Kansas experience as well as a number of other government case studies. Richard will also discuss the benefits of Open CRM in government environment.